Performance Management

Performance management is the process of managing the execution of an organization’s strategy. It is a framework to align business improvement methodologies with people, technology and processes to get tangible results. The Balanced Scorecard is at the heart of organizations’ performance management suite, but it also comprises the processes, software tools, and systems that manage the total performance of an organization. It enhances the cross-functional decision making by providing much greater visibility with accurate, reliable, and relevant information—all aimed at executing an organization’s strategy. 

The Balanced Scorecard provides a strategy management method that assists your organization to overcome two fundamental problems: effective measurement of organizational performance and successful implementation of strategy. The Balanced Scorecard provides a management system to invest in the long term – in your customers, employees, new product development and systems – rather than managing the bottom line to improve your short-term earnings. 

The consultants at Imbility are ready to go into more detail about the benefits of performance management in your organization, so that it could be managed better and become much more competitive.

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Business Process Management

Your organization’s ability to provide your customers what they want, when they want it, in the most cost-effective manner, strongly influences your competitive advantage. To achieve this, successful companies have shifted from function-centric towards becoming process-oriented by adopting Business Process Management (BPM).

BPM is a management methodology that helps you focus on the development, management and improvement of effective, value-adding processes that replace traditional business functions (e.g. Marketing, Production, Finance etc.) as the drivers of business activity. The aim of this change in focus from function to process is to allow you to manage changes in your business environment more effectively, as any process enhancement will impact your entire organization, rather than just a single functional unit. This will make your organization more agile in responding to business opportunities whenever they arise. 

A key requirement for the proper implementation of BPM is to integrate the effort with strategy management and performance measurement. This ensures that your business processes keep in line with and drive your strategy, and that any deviation is noticed quickly and alleviated timely. 

If you consider that the integration of strategy, processes, IT and people could be the future for your organization, do not hesitate to contact us.

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Total Quality Management in the public sector using the Common Assessment Framework (CAF)

In 2000, the Innovative Public Services Group (IPSG) of the EUPAN (European Public Administration Network) presented the Common Assessment Framework (CAF). After ten years of CAF in 2010, there are more than 2000 registered CAF user organizations across Europe and beyond.

The CAF is an easy-to-use, free tool to assist public-sector organisations across Europe in using quality management techniques to improve their performance. The CAF is a total quality management (TQM) tool which is inspired by the major Total Quality models in general, and by the Excellence Model of the European Foundation for Quality Management (EFQM) in particular.  It is especially designed for public-sector organisations, taking into account their characteristics.

The model is based on the premise that excellent results in organisational performance, citizens/customers, people and society are achieved through leadership driving strategy and planning, people, partnerships, resources and processes. It looks at the organisation from different angles at the same time; a holistic approach to organisation performance analysis.

The CAF has been designed for use in all parts of the public sector, applicable to public organisations at a national/federal, regional and local level. It may also be used under a wide variety of circumstances, e.g. as part of a systematic programme of reform or as a basis for targeting improvement efforts in public service organisations. In some cases, and especially in very large organisations, a self-assessment may also be undertaken in a part of an organisation, e.g. a selected section or department.

The CAF constitutes a blueprint of the organisation. It is a representation of all aspects that must be present in the proper management of an organisation in order to achieve satisfactory results. All these elements are translated into nine criteria and further operationalised and given concrete form in subcriteria. On the basis of these subcriteria, a group from within the organisation evaluates that organisation.

Our experience in working with public sector organizations makes us confident to offer you a practical and results-oriented approach to deploy the CAF in your organization.

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The EFQM Excellence Model is the most widely used organisational framework in Europe where it has become the basis for the majority of national and regional Excellence Awards as well as the European Excellence Award (EEA).

There are three key aspects of the modelthe fundamental concepts of excellence, the model framework, the RADAR management logic;

The model contains 9 criteria and 32 sub-criteria to address in order to achieve trueExcellence. The EFQM includes suggestions, which are not prescriptive, as to whatkind of proof to use to demonstrate excellence in each of these areas. 

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Employee performance assessment

Understanding of human nature is an important, however insufficient prerequisite for modern employee performance assessment in organizations. The skilled application of a suitable appraisal methodology would help to avoid various financial and interpersonal issues.

Among the key aspects in the effective execution of the employee assessment processes, enabling the effective human resources management, is the setting of individual targets that are unambiguous, strategy-aligned and at the same time taking into account the personal characteristics, while being complemented by clearly defined criteria for appraising performance and competencies.

How to design and plan the employee assessment processes with optimal cost and time efficiency? Which one is the most suitable methodology for the organization, taking into consideration the goals set for the appraisal process?

Imbility is providing consultancy assistance to public and private sector organizations in choosing the right methodology for employee performance assessment and in its implementation through best practice business processes.

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Enterprise Architecture

An “architecture” is a rich and comprehensive description or understanding of the structure of a system - capturing the components and how they're connected or interact. Enterprise architecture (EA) is the term given to the system of applications, infrastructure, and information that support the business functions of an organisation, as well as the processes and standards that dictate and guide their evolution. Organisations around the world are realising that architecture is indispensable. Modelling and abstraction is a necessity for comprehending, communicating and creating complex systems. Enterprise Architecture is a powerful tool for aligning business strategy and IT strategy, simulation and assessment of development alternatives, integrated business planning and overall change management.

We are confident that we can assist you in modeling and managing an Enterprise Architecture that will enable your organization to maximise the value of IT investments, to identify critical risks, quantify their potential impact, and develop viable recovery and restoration strategies, to allow for efficient and effective regulatory compliance processes to be established, monitored and maintained, to assess the quality, quantity and completeness of information and processes regarding financial management and to build a solid foundation for implementation of IT process frameworks to initiate business alignment and provide a way forward for service delivery enhancements.

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